千金一课(A million dollar lesson)

详细内容

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acabdrivertaughtmeamilliondollarlessonincustomersatisfactionandexpectation.motivationalspeakerschargethousandsofdollarstoimpartthiskindoftrainingtocorporateexecutivesandstaff.itcostmea$12taxiride.

ihadflownintodallasforthesolepurposeofcallingonaclient.timewasoftheessenceandmyplanincludedaquickturnaroundtripfromandbacktotheairport.aspotlesscabpulledup.thedriverrushedtoopenthepassengerdoorformeandmadesureiwasfortablyseatedbeforeheclosedthedoor.ashegotinthedriver'sseat,hementionedthattheneatlyfoldedwallstreetjournalnexttomewasformyuse.hethenshowedmeseveraltapesandaskedmewhattypeofmusiciwouldenjoy.well!ilookedaroundfora"candidcamera!"wouldn'tyou?icouldnotbelievetheserviceiwasreceiving!itooktheopportunitytosay,"obviouslyyoutakegreatprideinyourwork.youmusthaveastorytotell.""youbet,"hereplied,"iusedtobeincorporateamerica.butigottiredofthinkingmybestwouldneverbegoodenough.idecidedtofindmynicheinlifewhereicouldfeelproudofbeingthebesticouldbe.iknewiwouldneverbearocketscientist,butilovedrivingcars,beingofserviceandfeelinglikeihavedoneafullday'sworkanddoneitwell.ievaluatemypersonalassetsand…wham!ibecameacabdriver.ohingiknowforsure,tobegoodinmybusinessicouldsimplyjustmeettheexpectationsofmypassengers.but,tobegreatinmybusiness,ihavetoexceedthecustomer'sexpectations!ilikeboththesoundandthereturnofbeing'great'betterthanjustgettingbyon'average'".

diditiphimbigtime?youbet!corporateamerica'slossisthetravellingfolk'sfriend!